We advise that you print this policy at the time of booking.

  • Current Version: 1.0
  • Last updated: 2021-09-12


Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices.

This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.

Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.

Who are we?

We are the owners of the property known as Glaisters Farm.

All references to “we” “our” and “us” within this policy are deemed to us, the owners.

Data controllers

For your reference we are the data controllers.

If you have any questions about this Privacy Policy or Personal Information that we hold about you, including any requests to exercise your rights, please contact us by email at data@glaistersfarm.co.uk.

The personal information we collect

We collect the following categories of information:

1. Personal information you provide

For example, this information may be collected when you:

  • Contact us
  • Make a booking

The type of information we collect from you may include your name, email address, phone number and postal address.

We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.

2. Information created when you use our services

We use analytics tools to understand how users find, move around and interact with our websites and apps to continuously improve and optimise our service.

Cookies and third-party technologies

We may also gather information from cookies, web beacons or similar technologies from the internet.

‘Cookies’ are small text files stored on your computer by your browser or device by websites, apps, online media and advertisements. Like most websites this one uses cookies. To learn more about these technologies, please see our Cookie Policy.

How we use your information

Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.

We may use your information in the following ways:

  • Providing services and features
  • Calculate your travel time and distance from our property
  • Provide guest or user reviews on our website
  • To assist you when you contact us
  • To fulfil a contract

When you use our services, for example booking a holiday, we will need you to supply us with specific information required to fulfil a contract or related contracts, such as the contract created between you and us. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.

Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it.

Communications between us and you

We use the information we collect to communicate with parties we contract with. For example, a guest may contact us prior to their holiday to arrange a late arrival or we may contact the guest after the holiday if belongings have been left in the property.

Marketing communications & advertising

We may communicate with you about our products, services, promotions and news.

Verifying information

We may use or share your information with third parties to verify its accuracy.

We may use the information we collect to investigate or address claims or disputes relating to your use of our Property, or as otherwise allowed by applicable law.

Information sharing and disclosure

We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information.

Other parties that we share your data with include:

With relevant authorities

For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person’s credit card, we may be required by law to share information with that credit card holder, including holiday information.

We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.

Safety and security

We know how much data security matters to all our customers and we treat your data with the utmost care.

We adopt best practices and sensitive data such as payment card information is not stored.

Marketing Opt-Outs

You may opt-out of receiving marketing communications from us by contacting us by email to marketing@glaistersfarm.co.uk.

How long we keep your data for

We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.

Your rights

You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month.

If you believe the personal information we hold for your is incorrect, please let us know and we will rectify this as soon as possible.

If you would like to exercise these rights, please contact us by email to data@glaistersfarm.co.uk.

If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.

On our websites you may find some links to external websites. Once you have left our website, our responsibility to you ends. Please check the privacy policies on other websites.

Updates to this statement

We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.